Terms and Conditions

The use of this website and any purchases made from it are governed by the terms and conditions set out below. Please read them carefully, if you do not agree with any of them, do not use this website. By using the horse-e-things.co.uk website you signify your agreement to be bound by these terms. This does not affect your statutory rights.

Stock Availability
Most products on this website are available from stock.  Occasionally when we have low stock levels or we receive multiple orders, we may run out of stock, therefore all products and services are subject to availability and may be withdrawn at any time, including after you have placed an order. If your order cannot be fulfilled you will be informed and given the choice of a later delivery or alternative product.

All delivery dates are estimates and are subject to availability.

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Horse-e-Things Ltd, you will be sent an email confirming receipt of the order and the order details.

A contract between yourself and Horse-e-Things Ltd will not take place until the order has been accepted.

Despatch & Delivery
Orders for Standard Delivery (2-5 working days) will be despatched within 48 hours of receiving an order. We aim to hold stocks of all products shown on our website, however at times of exceptional demand or when stock is limited, delays may occur. At such times, please allow 28 days for delivery. We will advise you of any expected delays at time of ordering.

All products offered for sale are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Every effort is made to maintain the prices shown on this website; however, for reasons beyond our control this is not always possible. We reserve the right to discontinue any item and to change prices when necessary.

Offers and Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.

Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.

CREDIT or DEBIT CARD - We accept most major credit cards (except Diner's Club & American Express)

Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We reserve the right to refuse any credit card transactions.

Returned Goods
A full refund (less post & packaging) will be provided on any goods purchased from our on-line shop, providing the goods are returned to us within 14 days of purchase, unused, unsoiled, in their original packaging and in the same condition as despatched.

Please note the following cannot be returned or exchanged unless faulty:
Personalised and Special order items, Safety Equipment - Riding Hats & Skulls, Body Protectors and Air Jackets.  Personalised and Special order items cannot be cancelled once the order has been processed.
Sale Items are non-refundable: we will exchange or send a credit to the value.
Goods being returned to Horse-e-Things Ltd are the responsibility of the sender. We recommend that you return goods via the Post Office and obtain a certificate of postage with adequate insurance to enable you to make a claim for any loss or damage as we unable to compensate for return parcels lost or damaged in transit.

Returns Department Horse-e-Things, Unit 3 Richmond Farm, Brickworth Road, Whiteparish, Salisbury SP5 2QG

Damaged Goods
Faulty goods or goods damaged in transit should be returned for our inspection. Refunds or exchanges cannot be sent until we have received the returned goods.

Non-delivery or Shortages
Please check the condition of your parcel on delivery and prior to signing for acceptance. In the event that any of the goods are missing or damaged, please note this against your signature on the carrier’s delivery note, and inform us within 3 working days. No claims will be entertained after this period.

Fair Wear & Tear Guarantee
Most of the products advertised on this site are covered by their manufacturers guarantee, against defects, providing they are used in accordance with the manufacturer’s recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.

Hygiene Regulations
Due to the Health and Safety regulations (Health and Safety at Work Act 1974) we are unable to handle or inspect any item of Footwear or Horse Clothing, unless it is clean and dry

Please note: For Hygiene reasons, Underwear is non-returnable.

Limitation of Liability
The information contained in the website is for information purposes. Horse-e-Things Ltd makes no representations or warranties, either express or implied, of any kind with respect to the products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
The sole and maximum liability arising from any product purchased from this site shall be the price of the product ordered. In no event shall Horse-e-Things Ltd, or its directors, employees or other representatives be liable for special, indirect, consequential, or punitive damages of any kind relating to product sold.

Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

Website Access - Your Shopping Account
When using the Horse-e-Things Ltd website, you are responsible for ensuring that your account details and passwords remain confidential; you agree to accept responsibility for all activities occurring under your account and password. You must contact us immediately if you believe this information has become known to someone else or that your account is being misused

When registering your details please ensure that the information you provide us with is complete and correct and that you advise us as soon as possible if the personal information which we hold about you needs to be corrected /updated or if you wish your details removed.

Horse-e-Things Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

The website may contain links to other websites. Horse-e-Things Ltd is not responsible for the content and practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Terms and Conditions amendments
These Terms & Conditions supersede any previous terms and conditions. Horse-e-Things Ltd reserves the right to make changes to this site and these terms and conditions at any time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. All descriptions and illustrations contained in this website are intended to give a general idea of the products and specifications may vary slightly.